Switch Health
Nitro Wholesale Inc DBA Switch Health

Effective Date: October 16, 2026
Last Updated: October 16, 2026

 

1. Our Commitment to Accessibility

Switch Health, operated by Nitro Wholesale Inc DBA Switch Health, is committed to making our website accessible and usable for individuals with disabilities.

We believe everyone should have meaningful access to information about health insurance coverage, regardless of ability, technology, or method of accessing the internet.

Our goal is to provide an inclusive online experience that allows visitors to learn about ACA Marketplace insurance, explore available coverage options, request assistance, and contact our team.

We recognize that accessibility is an ongoing process requiring attention to website design, content, technology, and user feedback.

 

2. Accessibility Standards and Guidelines

Switch Health aims to develop and maintain its website with consideration for recognized accessibility practices, including the Web Content Accessibility Guidelines (WCAG) 2.2 Level AA.

These guidelines provide recommendations for making digital content more accessible to individuals with visual, auditory, motor, cognitive, and other disabilities.

Our accessibility goals focus on four core principles:

Perceivable: Information should be available in forms that users can perceive.

Operable: Website functions should be usable through different input methods.

Understandable: Content and navigation should be clear and reasonably predictable.

Robust: Website content should support a range of browsers and assistive technologies.

Our reference to WCAG describes our accessibility objectives and is not a representation that every page or feature has been independently audited or certified as conforming to WCAG 2.2 Level AA.

 

3. Accessible Website Design

We seek to incorporate accessibility considerations throughout the website.

These considerations include:

Readable Typography

Using clear fonts, legible text sizes, and sufficient spacing to support easier reading.

Color Contrast

Selecting text and background combinations intended to improve visibility and readability.

Consistent Navigation

Maintaining reasonably consistent menus, page structures, and navigation patterns.

Responsive Layouts

Designing pages to adapt to desktop computers, tablets, mobile devices, and different screen sizes.

Meaningful Headings

Organizing content using descriptive page headings and a logical heading structure.

Clear Interactive Controls

Designing links, buttons, menus, and forms with understandable labels and usable interaction areas.

Alternative Text

Providing meaningful alternative text for informative images where appropriate.

Decorative images may be identified so they do not create unnecessary interruptions for assistive technology users.

 

4. Keyboard Accessibility

We aim to make important website features usable without requiring a mouse.

Our accessibility goals include supporting keyboard interaction with:

• Primary navigation menus

• Contact and quote request forms

• Buttons and links

• Dropdown menus

• Frequently Asked Questions accordions

• Other interactive website elements

We also aim to provide visible keyboard focus indicators and a logical order of navigation.

Certain third-party components may behave differently and may require additional accessibility improvements.

5. Screen Reader Compatibility

We aim to structure website content so it can be interpreted by commonly used screen readers and assistive technologies.

Relevant considerations include:

• Descriptive headings

• Meaningful link labels

• Properly associated form labels

• Useful image descriptions

• Clear instructions

• Understandable status and error messages

• Appropriate page structure

Compatibility can vary depending on browser, device, assistive technology, and the specific website component.

6. Accessible Forms and Quote Requests

Our website includes forms through which visitors can contact Switch Health or request information about ACA Marketplace health insurance.

We recognize that accessible forms are particularly important for visitors seeking assistance.

We aim to make forms easier to understand and complete by using clear field labels, visible required-field indicators, helpful instructions, suitable spacing, and understandable validation messages.

We also aim to ensure that users can navigate fields with a keyboard and identify errors without relying solely on color.

Where a visitor cannot use a website form, alternative contact methods are available.

Visitors can call:

(800) 488-8014

Or email:

info@switch-health.com

A website quote request does not constitute insurance enrollment or guarantee coverage.

7. Mobile and Responsive Accessibility

Switch Health aims to provide an accessible experience across supported mobile and desktop devices.

Our mobile design objectives include:

• Readable text without unnecessary horizontal scrolling

• Touch-friendly buttons and navigation

• Responsive image and content layouts

• Appropriately sized form fields

• Consistent access to contact options

• Reduced risk of overlapping text or controls

• Usable navigation menus

• Logical content ordering

We recognize that mobile accessibility can be affected by browser settings, operating systems, and assistive technologies.

8. Visual Accessibility and User Preferences

Visitors may benefit from browser or device accessibility features such as:

• Text enlargement

• Screen magnification

• High-contrast display settings

• Screen readers

• Voice control

• Keyboard navigation

• Operating-system accessibility tools

We aim to avoid unnecessary barriers to the use of these features.

Some user settings may affect the appearance or layout of third-party website components.

If you encounter difficulty using any part of the website with your preferred accessibility settings, please contact us.

9. Multimedia and Graphic Content

Where video, audio, or interactive media is provided, we aim to consider appropriate accessibility features such as captions, text alternatives, or other methods of communicating meaningful information.

Informative images should have appropriate descriptions where feasible.

Decorative background images should not interfere with readability or essential functionality.

Important insurance information should not depend exclusively on color, animation, sound, or visual graphics.

10. Third-Party Content and Integrations

Our website may incorporate third-party features such as:

• Online forms

• Insurance quoting or enrollment platforms

• Embedded maps

• Video content

• Website widgets

• External informational resources

These features may be developed or operated by third parties with their own accessibility practices.

Although we aim to choose and configure these tools with accessibility in mind, we cannot guarantee the accessibility of every external platform.

We encourage visitors to contact us when a third-party feature creates an accessibility barrier.

Where reasonably possible, we will help users identify an alternative way to obtain the requested information or assistance.

11. Ongoing Accessibility Improvements

Accessibility is an ongoing responsibility.

As website content and technology evolve, we aim to review accessibility considerations as part of website maintenance and updates.

Our improvement priorities may include:

• Reviewing the readability of page content

• Checking text and background contrast

• Improving mobile layout behavior

• Reviewing website navigation

• Identifying missing image descriptions

• Improving form labels and feedback

• Addressing reported accessibility barriers

• Evaluating accessibility concerns involving third-party tools

We recognize that some barriers may not be immediately apparent and that feedback from users can help identify areas needing attention.

12. Known Limitations

Despite our accessibility objectives, some website content, design elements, or third-party integrations may not be fully accessible to every visitor.

Potential difficulties may arise from external websites, embedded applications, document formats, browser compatibility, or assistive technology interactions.

Known accessibility issues identified through testing should be addressed as part of website maintenance or documented when they cannot immediately be resolved.

We do not claim that the website is entirely free of accessibility barriers.

We welcome reports of specific issues so they can be reviewed.

13. Requesting Accessibility Assistance

If you experience difficulty accessing information, navigating our website, or completing a contact or quote request form, please contact Switch Health.

We will review your request and seek to provide reasonable assistance or an alternative communication method, as appropriate.

You may request help with:

• Understanding information displayed on the website

• Accessing content that is difficult to view

• Navigating online contact options

• Obtaining information about health insurance services

• Requesting assistance without using an inaccessible form

You are not required to disclose a medical diagnosis merely to report a website accessibility concern.

14. Reporting an Accessibility Issue

We welcome feedback regarding accessibility barriers.

If you encounter a problem, please provide the following information where possible:

1. The webpage or feature where the problem occurred.

2. A brief description of the accessibility difficulty.

3. The device or browser used, if known.

4. Any assistive technology involved, if you wish to share it.

5. A preferred method for receiving a response.

Please do not include unnecessary medical or sensitive personal information.

Send accessibility feedback to:

info@switch-health.com

Suggested email subject:

Website Accessibility Assistance — Switch Health

You may also contact us by telephone at:

(800) 488-8014

We will review accessibility concerns and seek to address identified barriers as reasonably appropriate.

15. Alternative Ways to Contact Switch Health

If you are unable to use a particular website feature, our team may be contacted directly.

Telephone:
+1 (800) 488-8014

Email:
info@switch-health.com

Mailing Address:
Switch Health
Nitro Wholesale Inc DBA Switch Health
9950 Westpark Dr, Suite 326
Houston, TX 77063

Visitors may contact us regarding ACA Marketplace insurance, individual and family coverage options, enrollment questions, and related assistance.

16. Changes to This Accessibility Statement

We may update this Accessibility Statement to reflect changes in our website, accessibility objectives, services, or relevant standards.

Updates will be reflected by revising the date displayed on this page.

We encourage visitors to check this statement periodically for updated accessibility information.

17. Contact Information

If you have questions about this statement or need assistance using our website, please contact:

Switch Health
Nitro Wholesale Inc DBA Switch Health

Website: https://www.switch-health.com
Email: info@switch-health.com
Phone: +1 (800) 488-8014

Address:
9950 Westpark Dr, Suite 326
Houston, TX 77063

Our Commitment: Switch Health seeks to make its digital information and insurance inquiry services more accessible and welcomes feedback that helps us improve the website experience.